While Nikon is gleefully congratulating itself for staying alive for some 90 years as an image technology leader topped with the introduction of D3 and D300 and a slow loading browser crashing (you have been warned) stamp sized Quicktime video, Canon is being judged rather harshly by Nikonians and Canonites alike on its handling of its newly released malfunctioning $4,500 Canon EOS 1D Mark III.
Canon really lost control of the message, assuming there is one, to its customers. Actually up until now, there is still no message from Canon to its users. If you go to its website, it's just business as usual. All we have is hearsay or a seemingly authentic memo from a Mr. Lee Bonniface of Canon UK to its retailers admitting there are some faulty Canon EOS 1D Mark III units. If Canon chooses not to talk to its customers directly, somebody else sure will, and usually not in the most flattering way. And from reading various sources like amateurphotograhy and Gizmodo, neither Canon UK nor Canon USA will or can confirm the authenticity of the letter. I think that's really the worst part.
I wonder what's going to happen to Mr. Lee Bonniface.
UPDATE: November 1, as reported by Rob Galbraith, Canon USA made announcement regarding the Canon EOS what is it, anyway. It's about time.
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That is poor PR. They could well spent million dollar on the ad campaign of lies to their customer. They never willing to spend money to fix something they have done incorrectly.
ReplyDeleteThough most consumers consider Canon as one company, I think inside they aren't function like one company. The latest is both Canon Australia and Canon Korea are taking matter in their own hand and announce that there has been a defect in some EOS 1 D Mark III units.
ReplyDeleteAnd the other 1 Ds Mark III is largely the same as 1 D Mark III except for pixel count, I wonder if it got affected too ....