Thursday, September 06, 2007

Breaking: Steve gives you back $100 Store Credit

To all iSuckers who paid full price for their iPhone, that is $599 cold cash, Steve Jobs gives you back $100 store credit.

To all iPhone customers:

I have received hundreds of emails from iPhone customers who are upset about Apple dropping the price of iPhone by $200 two months after it went on sale. After reading every one of these emails, I have some observations and conclusions.

First, I am sure that we are making the correct decision to lower the price of the 8GB iPhone from $599 to $399, and that now is the right time to do it. iPhone is a breakthrough product, and we have the chance to 'go for it' this holiday season. iPhone is so far ahead of the competition, and now it will be affordable by even more customers. It benefits both Apple and every iPhone user to get as many new customers as possible in the iPhone 'tent'. We strongly believe the $399 price will help us do just that this holiday season.

Second, being in technology for 30+ years I can attest to the fact that the technology road is bumpy. There is always change and improvement, and there is always someone who bought a product before a particular cutoff date and misses the new price or the new operating system or the new whatever. This is life in the technology lane. If you always wait for the next price cut or to buy the new improved model, you'll never buy any technology product because there is always something better and less expensive on the horizon. The good news is that if you buy products from companies that support them well, like Apple tries to do, you will receive years of useful and satisfying service from them even as newer models are introduced.

Third, even though we are making the right decision to lower the price of iPhone, and even though the technology road is bumpy, we need to do a better job taking care of our early iPhone customers as we aggressively go after new ones with a lower price. Our early customers trusted us, and we must live up to that trust with our actions in moments like these.

Therefore, we have decided to offer every iPhone customer who purchased an iPhone from either Apple or AT&T, and who is not receiving a rebate or any other consideration, a $100 store credit towards the purchase of any product at an Apple Retail Store or the Apple Online Store. Details are still being worked out and will be posted on Apple's website next week. Stay tuned.

We want to do the right thing for our valued iPhone customers. We apologize for disappointing some of you, and we are doing our best to live up to your high expectations of Apple.

Steve Jobs
Apple CEO

Now, that's one responsive and responsible company. We all kind of know Apple makes about 50% gross profit margin on its iPhone. So as long as your marginal utility of an iPhone is more than that of your $599, you are willing to part your cash. You know you are paying a premium for being an iSucker, so why bitch about it later? Well, I guess it pays to bitch now, you get a $100 store credit from Mr. Jobs, and an apology for exercising the maxim "you charge as much as the market can bear."

3 comments:

  1. One word: WOW.

    Sorry for having to use the unfortunately-hijacked-by-MS expression, but I'm blown away by the fact that Apple customers actually have SOME power over product pricing.

    I mean, could you imagine Bill Gates (or whoever is the current Microsoft head honcho) doing this?

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  2. Bill Gates is giving away his money and has a pretty good track record as far as philanthropy is concerned. I don't know what Apple or Jobs has done, maybe very privately? Well that's some kind of "philanthropy" to the Apple faithfuls I guess.

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  3. But private philanthropy doesn't even come into it, I'm impressed by Jobs/Apple being responsive to the concerns of his customer base, which I couldn't ever imagine Gates/Microsoft doing the same for their customers (and I'm speaking as a Microsoft customer who is green with envy... so what if Bill Gates personally gave his millions away to good causes, his company is the lamest around when it comes to looking after its customers, let alone expecting the CEO to personally read customer emails!).

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