This has been pretty much well documented. From 2016 till 2018, the butterfly keyboard has nothing but trouble. The latest being a Wall Street journalist did a piece on the keyboard and Apple acknowledged that there is a small number of keyboards that exhibit problems.
I was burned once by an iBook screen many years ago. After that it took me like maybe a decade or so to buy another laptop from Apple.
Can you imagine people, well I can, or can I imagine myself spending $2,000 or $1,000 to buy a MacBook and ends up having problems with the keyboard all the time? The keyboard is the major interface between the machine and the user, how can you screw it up?
Nobody ever asked for a new keyboard design. Apple, come on, do better. Fix that keyboard once and for all.
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