I use Gekko as my auto insurance. I am just too lazy to find out what's out there from others. I don't need all the hassles just so I can save perhaps a few dollars or a few thousand dollars. I am too lazy to do that.
Even Gekko lists a 1-800 number for glass claim but when I called it just directs me to download the mobile app. From there you just do your claim on your mobile. I don't think you can even do it on their website. If you are inept with apps, mobile phone or in general techno averse, good luck with that. I don't think you can even file a glass claim over the phone. It seems to me Gekko even does away the call center at least for glass claims. I remember I used to call them.
The world just keeps moving on.
咁我就死得喇。People in the US must be fairly tech-savvy then.
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